Privacy Policy

We take our commitment to your privacy seriously, and we treat any information you provide us with care. By visting this website you are accepting and consenting to the practices described in our Privacy Policy below:

Who We Are

Any personal information provided to or gathered by MugBug.co.uk is controlled by Eebahoo Ltd ("MugBug", "We", "Us), a company registered in England and Wales (Company No. 5850340), with a registered office at Brackendale, Fine Lane, Shorwell, Isle of Wight PO30 3JY. We are registered with the Information Commissioner in accordance with the Data Protection Act 1998, Data Protection Registration no. Z9980673.

What Information We Collect

When you place an Order or otherwise interact with the MugBug.co.uk Website, we may ask you for certain information and you may submit personal data to Us. We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use.

Some examples of how information may be collected by us:

Information You Provide Us: we receive and store information that you submit when using our website or that you provide us in any other way. This information may be provided when ordering from us or searching our website.
Information Automatically Provided: we receive, process and store certain information whenever you interact with our website. We use "cookies" and obtain certain information automatically when your Web browser accesses the MugBug.co.uk website. Information automatically received by us includes the IP address that your computer uses to connect to the internet; your computer, browser & operating system; purchase history; clickstream/path analysis of your journey through our website; products you searched for.
Email Communications: to help us make our email newsletter more useful and interesting for our customers we attempt to receive a confirmation when you open and click on email newsletters from MugBug.co.uk (if your email software/service supports this option). If you no longer wish to receive email newsletters, please notify us using the links provided in each newsletter.

How We Use This Information

Information is kept securely in accordance with our internal security policy and may be used to:

Process and deliver your Order;
Provide Customer Support services to you;
Provide you with an up to date, efficient, and reliable service;
Help prevent fraud;
Administer prize draws;
Provide a more personal shopping experience.

By making an Order and/or submitting your data to us you agree to this use.

Data Security

Your safety is guaranteed because MugBug.co.uk uses a third party credit card processing company, Sagepay, to deal with all secure transactions. We never handle or process any secure financial details online.

Who Else May See Your Data

In order to complete your order we may need to disclose some of your information to our delivery partners including Royal Mail.

Marketing Communications

When ordering from MugBug^®, entering competitions or otherwise interacting with us we may give you the chance to subscribe to our email newsletter.

If you no longer wish to receive email newsletters, please notify us using the links provided in each newsletter.

MugBug^® will not pass your information on to third parties.

Cookies

In Order to improve our service we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited MugBug.co.uk before) is recorded on your hard drive and used by us to improve the website and the products and services available to you. Our cookies do not store any personal information.

Cookies are necessary to use this website, if you disable them the website will not function correctly and you will need to place your order manually over the telephone.

Your Concerns

If you have any questions or comments about privacy or this privacy policy, or if you already have submitted information that you do not wish us to have or if you think that MugBug^® has cookies or data about you that you don't want us to use or that is incorrect please contact us and the information will be corrected as soon as possible or removed from our database as you request.

If you think we have not followed our privacy policy in some way, please contact us and we can help you resolve your concern.