MugBug

Returns

We offer a "no questions asked" returns policy. It's simple: you have 14 days to change your mind and return your order to us for whatever reason.

There are some basic rules though:

  1. You must not have used the product;
  2. Any product packaging must be in the condition you received it;
  3. You must be within the UK. (If you wish to return something from outside of the UK we are unable to refund your return costs)

We offer a freepost returns address. To return your item(s) please fill in the sections below.

Please tell us your :
Please enter your Order Reference.
This is found on the invoice sent with your order.
Please enter your 4 digit :
Please enter your Return PIN.
This is found on the invoice sent with your order.
Please let us know why you are returning your item: This is optional but can help us to improve our service.

If you are unsure of your return PIN simply contact us.

Please note: If you choose to return via 1st class or recorded you must incur this cost.

My item was broken in the post
If your item was broken in transit then we don't want it back. What would be ideal is a photo of the damage so we can make a claim. Please email a photo to info@mugbug.co.uk along with your order number.

I want to return an item from outside of the UK
We are unable to cover the cost of returns from abroad. Please contact us and we can discuss the issue.