Terms and Conditions

Please read the following carefully. Your use of the web site and purchase of the products ("Products") on it means that you agree to these terms and conditions ("Terms").

Shopping with

You can Order Products in the following ways:

When you place an Order for a Product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to these Terms.

When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. If a Product is not available we will let you know by email.

We may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at our discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.

All new Orders are deemed separate and each is treated individually.


The price for each Product is shown on and includes V.A.T. at your country's applicable rate.

We always try to make sure that our prices are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to reach you we will treat the Order as cancelled. If an Order is cancelled, any payment made for the Products will be refunded in full.

You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify.

Prices are quoted in GBP - outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rate.

Charges and refunds are in GBP and MugBug cannot be held responsible for any loss due to exchange rate fluctuations.


You must pay for your Order before it is delivered and you can do so by credit card, debit card or cheque.

  1. Credit & Debit Card
    • Orders may be processed online, or by telephone, using a credit or debit card. We aim to debit money from your account within one working day after receiving your Order.
    • To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.
    • Your credit card company may also do security checks to confirm it is you making the Order.
    • All Order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the Order differs.
  2. Cheque
    • Please make cheques payable to Eebahoo Ltd and remember to include postage. Please also send us a covering letter detailing your Order, cheque guarantee card number, guaranteed amount, expiry date, contact details and delivery address.


We try to keep as up to date as possible but cannot guarantee that particular Product will always be available. If we can't supply a Product you will not be charged for it and we will refund your account with the amount debited by us.

All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you as soon as we can after receiving your Order. If this happens, you may cancel your Order and we will refund you the money you have paid for it.


Please see our delivery page for more information.

Each Product has a link on the product page stating the delivery cost for that Product and you should refer to these for more details.

We will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery.

This does not affect your statutory rights as a consumer.

Copyright and Trade Marks

MugBug® is a registered trademark. Please see our copyright & trademark page for more information.


We offer a very simple returns policy. Please see our returns page for full details on returning items.


You can cancel your order at any time up until we dispatch it. After that it becomes a no-quibbles return.


We offer a very simple privacy policy. Please see our privacy page for full details.

MugBug® Responsibilities


MugBug® may change or withdraw any part of, or may refuse you access to the web site at any time if we consider it necessary.

MugBug® may also terminate this Agreement and immediately remove, cancel or suspend access to and use of upon breach of any part of these Terms whatsoever.

Termination shall be without prejudice to MugBug's other rights.

MugBug® acts as principal on its own account and not as agent for you or any other person.

If MugBug® does not enforce any provision of this agreement such will not be considered a continuing waiver.

In the event that any part of these Terms is held to be unenforceable, such part will at MugBug's option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.

These Terms constitute the full agreement between you and MugBug® and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.

Since we are principally aiming at the UK and EU market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).

Use of MugBug® and these terms are subject to the laws of England and the jurisdiction of the English Courts.

Contacting Us

If you would like help when Ordering, information about a Product, a request for a Product or if you would just like to provide us with feedback on our service, please email us at

You can also contact us:


Eebahoo Ltd trading as MugBug®
Company number: 5850340
Registered address: Brackendale, Fine Lane, Shorwell, Isle of Wight PO30 3JY
Trading address: Unit 4 The Courtyard, Ashengrove Farm, Calbourne, Isle of Wight PO30 4HU